What does ‘Return to Sender’ mean?

You’re expecting a parcel delivery and the tracking status says 'Return to Sender'... but what does that mean for you?

This article will explain what this tracking status means and what you can do if it appears on your dashboard or tracking page.

Your item may have been returned to the sender if:

• Some of the address or delivery details the sender used when they booked the delivery were wrong or incomplete
• Our driver attempted to deliver the parcel and left a notification card, but a redelivery was not requested
• The parcel was not collected within five business days from a collection point

If any of the above occurs, we will:

• Update the tracking information (you can access this via your Zentransportation dashboard) or on the tracking page
• Let the sender know that the parcel has been returned to them

Keep in mind: once a parcel has been scanned as 'Return to Sender', we are unable to redirect or intercept the parcel.

What you need to do:

• Contact the sender directly for an update on the parcel
• The sender has the option to book a new parcel for delivery to you

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