Ben Mendez

Sometimes the driver can’t deliver a parcel because the delivery address was incorrect, no one was home or the driver deemed it unsafe to leave the parcel unattended. This article will explain what...

Sent something internationally and wondering why it hasn’t been delivered yet? This article should clear some things up for you. Tracking visibility All tracking updates are visible in your dashboa...

Check your consignment’s ETA on our tracking page in your dashboard. This is where you’ll be updated on the consignment’s movements and if there has been any issues. If the receiver needs to arrang...

Almost all Zentransport parcels are picked up the day they are requested. But sometimes things can happen and there can be small delays with parcel pickup. Don’t worry – with Zentransport Pickup Gu...

You’ve booked a parcel and set the delivery instructions to ‘Signature on delivery’, so it can be confusing when the driver leaves the parcel unattended (without getting the receiver’s signature). ...

Sometimes the driver can’t deliver a parcel because the delivery address was incorrect, no one was home or the driver deemed it unsafe to leave the parcel unattended. And sometimes, this can happen...

It’s normal for scans to take up to 24 hours to show up on your tracking page. But if it’s been over 24 hours since the consignment was picked up or dropped off and you’re a little worried. Simply...

Oh no! Sorry to hear your parcel was damaged. While we take a lot of care in delivering your parcel safely, sometimes things don’t go to plan. This article will step you through the process of rep...

You certainly can change the pickup date before collection – just don’t forget to remove your parcels from the pickup area to avoid accidental pickup! Here's how you can reschedule a pickup: To res...

This article will help you understand where and how we use receiver information. When you place an order with Zentransport, we ask for information about the person receiving the parcel. This inform...