The consignment I’m sending is late

Check your consignment’s ETA on our tracking page in your dashboard.

This is where you’ll be updated on the consignment’s movements and if there has been any issues. If the receiver needs to arrange a redelivery, they can do that via the tracking page too (the steps in here will be helpful).

Has it been over 2 business days since the delivery estimate?

Simply contact us HERE

Already lodged an investigation? Just keep an eye on your tracking page for real-time updates. You don’t need to do anything else – we’ll have the results of the investigation back to you within 7 business days.

Depending on the outcome of your consignment’s investigation and your eligibility, you may be able to submit a claim for cover from the tracking page in your dashboard.

From there, we’ll get in touch with you about the cover claiming process.