I am a sender

Manage my account

• How to spot a phishing scam
• Hide my pickup address
• Save my pickup address for next time
• I'm having technical difficulties
• Email verification not working

Billing and payments

• There’s an incorrect charge on my account
• Failed payments
• My payment history, receipts and invoices
• Is my payment secure?
• How payment works

My parcel is going international

• Shipment Rules and Requirements for Mountain Bicycles (HS Code: 87120030)
• International postal and customs authorities
• Customs, import tax and duty payments
• Local reference number for international parcels
• Can I edit international orders?
• International delivery estimates

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There's a problem with my parcel

• The parcel couldn't be delivered - I'm the sender
• The international parcel I’m sending hasn’t arrived yet
• The consignment I’m sending is late
• My parcel wasn’t picked up
• Parcel delivered without a signature
• What to do if the parcel couldn't be delivered

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Sending a parcel

• Shipment Rules and Requirements for Footwear (HS Code 6402.19.00)
• Change pickup date
• Receiver information

Getting started

• Parcel pickups explained
• Sending my first parcel
• How to verify my account
• Get a quote
• Prices and account plans