Ben Mendez

Every parcel with Zentransport is given a unique order reference number and tracking link – for free! We make tracking your parcel super easy and efficient. Tracking visibility Here are the differe...

‘Unable to deliver’ means that the driver couldn’t access the delivery location safely, or used their judgement to decide it wasn’t a good idea to leave the parcel unattended. If your parcel’s trac...

There’s no need to worry if you haven’t received a tracking update for your parcel just yet – the tracking page can take up to 24 hours to update. We recommend you check in with the sender to see i...

Every day thousands of scams hit our inboxes.  One of the most common scams affecting organisations and businesses every day are “phishing” scams.  Let’s take a look at what they are and how to spo...

This article will show you how to keep your address details private on the order label and tracking information if you’re sending a parcel. Heads up: before you hide your pickup address, you might...

We’re all about saving you time to get back to the things you love doing – like running your business! One way to do that is to save your pickup address for future orders. There are two ways your ...

Having a couple of issues creating an order? No problem. In this article, we’ll help you troubleshoot any technical difficulties. But first – you might find this guide to sending your first parcel ...

When you create a Zentransport account, we need to verify your email address for security purposes. This is done before you send your first parcel. Can’t find your verification email from Zentransp...

If you come across an incorrect charge in your account, it’s usually nothing to worry about and it’ll reverse itself. This article will help explain what kinds of charges might show up, and what t...

Zentransport takes payment once weekly for the previous week's orders, using a stored card on your account. We know things can happen sometimes, so this article will explain what you can do if your...